AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service

AWS Machine LearningOctober 27, 2026en

AWS has been named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for AWS Connect Customer. This recognition marks an important milestone for our team, and it reflects years of work pushing on what's possible in customer experience.

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