From High Recall to High Utility: Dataset-Adaptive Post-Processing of LLM-Generated Customer Intents

arXiv cs.AIOctober 8, 2026en

arXiv:2610.09039v1 Announce Type: new Abstract: Large language models can extract useful signals from heterogeneous enterprise data, but high-recall extraction often produces outputs that are duplicated, uneven in granularity, semantically overlapping, or too numerous for downstream systems and human reviewers to use effectively. We present a dataset-adaptive post-processing architecture developed for Customer Intent Extraction (CIE), where unstructured customer language is transformed into stable, traceable intent units. The approach separates recall-oriented extraction from utility-oriented reduction. Source-specific preprocessing first isolates evidence from multimodal plans, sparse opera

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