KnowledgeForge: mining gold from the ITSM ticket graveyard

AWS Machine LearningAugust 19, 2026en

KnowledgeForge mines resolved ITSM incident tickets into new knowledge base articles and automatically curates the existing library by deduplicating, quality-scoring, and improving content, using Amazon Bedrock, Amazon S3 Vectors, and AWS Step Functions in a multi-tenant, closed-loop pipeline.

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