Mark Gurman: Apple considered replacing ~5,000 AppleCare customer service workers with AI-powered agents, but it has put those plans on hold indefinitely (Joe Rossignol/MacRumors)
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Joe Rossignol / MacRumors : Mark Gurman: Apple considered replacing ~5,000 AppleCare customer service workers with AI-powered agents, but it has put those plans on hold indefinitely — Apple recently considered laying off about 5,000 support employees, but it has put those plans on hold indefinitely, according to Bloomberg's Mark Gurman.
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