Nearly 70% of India's GCCs stuck at AI pilot stage: Dell-Zinnov report

Economic Times TechSeptember 23, 2026en

The report, titled 'India GCCs 2030: From Capability Centers to Agentic Transformation Engines', noted that while ambition remains high, approximately 55% of routine GCC work is currently exposed to AI-led automation, necessitating that nearly 60% of the workforce undergo reskilling by 2030.

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