Performance, Scalability and Maintenance: An Experimental Study of RPA vs. Autonomous Agents in the Healthcare Domain

arXiv cs.AIen

Performance, Scalability and Maintenance: An Experimental Study of RPA vs. Autonomous Agents in the Healthcare Domain

arXiv:2611.03853v1 Announce Type: new Abstract: Healthcare information systems are fragmented, and retrieving data from legacy web portals is a recurrent need. Robotic Process Automation (RPA) is deterministic but sensitive to interface changes, whereas autonomous agents based on large language models (Agent Process Automation, APA) promise adaptability at a higher computational cost. Following Design Science Research, we developed and compared an RPA solution (Playwright) and an APA solution (browser-use, LangGraph and Gemini 2.5 Flash-lite) to retrieve mammography and breast ultrasound reports from a laboratory portal, treating reports solely as informational artifacts. Across two rounds (

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